Shipping policy

🚚 SHIPPING POLICY

Effective Date: [Add today’s date]

Order Processing Time

All items are made to order unless otherwise stated.

  • Standard processing time for custom orders (including apparel, tumblers, and mugs): 7–14 business days

  • Bulk orders: Processing timelines will be communicated at the time of ordering

  • Processing time does not include shipping transit time

Orders are processed Monday through Friday, excluding holidays.

Shipping Timeframes

Once your order has shipped, delivery timelines are determined by the shipping carrier and the shipping method selected at checkout.

Grateful Heart Designs is not responsible for carrier delays, including but not limited to delays caused by weather, carrier service disruptions, or other circumstances beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on package weight, shipping method, and destination.

All shipping fees are non-refundable.

Accurate Shipping Information Required

Customers are responsible for providing complete and accurate shipping information, including:

  • Legal first and last name

  • Correct street address

  • Apartment or unit number (if applicable)

We do not ship orders addressed to usernames, nicknames, social media handles, or incomplete recipient names.

P.O. Boxes

Grateful Heart Designs does not ship to P.O. boxes.

Orders submitted with a P.O. box address may be delayed, canceled, or require an updated physical address before shipment. Any resulting delays are the responsibility of the customer.

Incorrect or Incomplete Addresses

If an order is returned due to an incorrect or incomplete address:

  • The customer will be responsible for an additional shipping fee to resend the order

  • Refunds will not be issued for returned or abandoned packages

Lost or Delayed Packages

Once an order has been shipped and marked as delivered by the carrier, Grateful Heart Designs is not responsible for lost, stolen, or delayed packages.

If a package is delayed or lost in transit:

  • Customers must first contact the shipping carrier directly to initiate a claim

  • If the carrier requires the sender to provide additional information, Grateful Heart Designs will cooperate to the extent permitted by the carrier

Resolutions for lost or delayed packages are not guaranteed and are handled on a case-by-case basis.

Damaged Packages

If your order arrives damaged:

Damage claims will be reviewed and resolved according to our Refund & Return Policy.

Bulk Orders

  • Are produced based on approved quantities and sizes

  • May require extended processing times

  • Are shipped together unless otherwise agreed upon in writing

Please plan accordingly when ordering for events or deadlines.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Questions

For shipping-related questions, please contact:
📧 customerservice@gratefulheartapparel.com